Thank you for choosing Sprouting Melodies® as your child’s music program. We know that this music therapy-based early childhood music experiences will benefit your child and your family for many, many years down the road and we are happy to have your family as part of our program. Please contact us at any time with any questions you may have. Payments and Discounts Unless you make an arrangement with us in advance, payment is required prior to the start of classes. We can’t guarantee your place in class unless we have a payment or a payment arrangement. We do offer discounts to children enrolled in Early Intervention Services, Siblings and Twins. Occasionally we may offer special discounts: each discount will have particular rules which must be followed for it to apply. Withdrawals and refunds Refunds are not given for class registration fees. The only exception to this would be in the case that the class you registered for does not run. In this instance, you would be issued a full refund. If you need to withdraw prior to the start of class, a full credit will be given to be used for future classes. After the start of classes, no credits are given for withdrawal. Sicknesses and Makeups Policy We know that kids get sick! Please help us keep our center a safe environment for all children and adults by staying home when your child is not feeling well. Illnesses including vomiting, fever, and diarrhea should be clear for 24 hours before returning to class. If your child has been prescribed an antibiotic, please ask your doctor when it will be safe for your child to participate again in scheduled classes with other babies and toddlers. Inclement Weather Policy In case of inclement weather, Sprouting Melodies will follow the schedule for the the Toronto District School Board (elementary schools). Please check the listing of school closings online or on TV/ radio on the morning of your class. If the local public schools are closed, our classes are canceled. If schools are delayed, morning classes are always canceled, but afternoon classes might be held. In the case of inclement weather on a Saturday, we will make our best decision about closings based on the most recent information and we will contact all families at the numbers and emails they have provided to let you know if classes are cancelled. Visitors in Class We often get requests to bring other adult family members to our Sprouting Melodies® classes. We welcome grandparents, aunts and uncles, as well as special family friends or nannies to come and join us! It’s a great opportunity for other family members to learn the songs we use and how music can be such a helpful tool to support the child’s development. Please let your Music Therapist know the week before if you can so that we are prepared to welcome your guests. Privacy Sprouting Melodies® respects your privacy and will never share, sell, or rent your personal information with third parties for their promotional use. Your email and mailing addresses may be shared only with Center for Early Childhood Music Therapy who is the licensor of the Sprouting Melodies® Program. Your information would be shared only for educational and quality assurance purposes. Sprouting Melodies® does send out a e-newsletter which goes to anyone who has subscribed. If you prefer not to receive the e-newsletter at anytime, you may unsubscribe via a link at the bottom of the email and you will be removed from the mailing list. Photographs in Class You’re welcome to take photos of your child in class if the photo only shows your child and yourself. Please be aware of the sensitivity some parents have regarding photographs of their children. If you would like to take photos that include the group, please check in advance to make sure people are comfortable having themselves or their children photographed. Please do not post any photos of other children on social media without specific permission from their parents. Please know that we at Sprouting Melodies® will never include you or your child’s photographs in our materials without your written permission.